Montgomery Agency, Inc.

Tim Stephens (12.02.2016 20:23)
Our real estate company has been in Carlsbad since 1931. We have the number one real estate company in sales and property management. We received the ERA Real Estate national customer service award in 2011 beating out over 2,000 offices and have been nominated in the top three for that award three subsequent times. We have developed a reputation of outstanding customer service over the 85 years we have been in business. No business wants to sever ties with a customer but sometimes that just becomes necessary. Our customer service standards are so high that when an owner of a property does not do what is necessary for us to take care of the tenants we find it necessary to terminate the relationship.

David L (19.11.2015 08:51)
I would be very cautious before allowing ERA to rent out any property of mine again. I was a client of their management company for over four years. In the end, we were in the middle of construction improvements to the property when ERA severed the management agreement due to “too many problems [with the property]”. The “problems” were the reason we were in the middle of construction. Not the loyalty factor one would expect after four years of being their client.

In addition, during the transition away from their services, their staff became difficult to get in contact with and wouldn’t return phone calls or emails in a timely manner. Not being able to contact the management company made the transition even more difficult. This communication trait was noticed shortly prior to the termination of our agreement and one that I would attribute to internal staffing issues within the company that I suspect had been occurring for a few months.

During the transition I also became alarmed on the detailed information they were lacking concerning the property and its financial records. The detail behind tenant information, general status of the property, accounting records and even physical custody of the mail-keys were subpar at best. How competent is a management company who loses the spare mail-key for the mailbox?

There aren’t a lot of choices of management companies in Carlsbad city limits, but I strongly encourage people to consider other management companies before going to ERA. I went with ERA originally because they were actually the most expensive at 12% of rents, thinking I’d get what I pay for. In hindsight, that may have been the wrong decision. I would now consider other companies such as Century 21, Affinity or even perhaps a company out of Artesia, Hobbs or Roswell.

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